Effective Date: 02/15/2020

ZenexTrade (“we,” “our,” or “us”) values the privacy of our clients and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our trading platform, website, and services (collectively, the “Services”). Please read this policy carefully. By using our Services, you agree to the terms outlined below.

Information We Collect

We collect information you provide to us directly, information automatically collected through your use of our Services, and information from third-party sources.

Personal Information

When you register for an account, deposit funds, or engage with our Services, we may collect the following personal information:

• Full name, username, and email address
• Phone number and billing address
• Government-issued identification documents (for verification purposes)
• Financial account details (e.g., bank accounts, cryptocurrency wallet addresses)
• Trading activity information, including transaction history and portfolio holdings

Non-Personal Information

We may also collect non-personal information automatically when you use our Services, such as:

• IP address, device type, browser type, and operating system
• Pages visited, time spent on the platform, and referral sources
• Cookies and similar tracking technologies to enhance user experience

Third-Party Information

We may receive information about you from third-party service providers, including:

• Identity verification providers
• Payment processors and banks
• Analytics and marketing platforms

How We Use Your Information

ZenexTrade uses your information for the following purposes:

• Provision of Services: To create and maintain your trading account, execute trades, process deposits and withdrawals, and deliver other requested services.
• Communication: To send notifications, updates, newsletters, and promotional messages (you may opt out of marketing communications at any time).
• Security and Fraud Prevention: To verify identity, prevent unauthorized access, detect and prevent fraudulent transactions, and comply with regulatory obligations.
• Legal Compliance: To meet legal obligations under applicable financial, anti-money laundering (AML), and know-your-customer (KYC) regulations.
• Improvement of Services: To analyze usage patterns, conduct research, and enhance the overall user experience.

How We Share Your Information

We respect your privacy and do not sell your personal information. However, we may share information in the following circumstances:

• Service Providers: Third-party vendors who assist us in providing our Services, such as payment processors, cloud storage providers, and customer support services.
• Legal Requirements: When required to comply with laws, regulations, or legal proceedings, or to respond to lawful requests by public authorities.
• Business Transactions: In connection with a merger, acquisition, or sale of assets.
• Protection of Rights: To enforce our Terms of Service, protect our rights or property, or safeguard the safety of our users and the public.

Data Security

We employ administrative, technical, and physical safeguards designed to protect your personal information. These include encryption, access controls, and monitoring systems. However, no data transmission over the Internet or storage method can be guaranteed to be 100% secure. You acknowledge that use of our Services involves some inherent risks.

Retention of Data

We retain your information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Upon request, you may request deletion of your personal data, subject to regulatory or legal requirements.

User Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or update your personal information
• Request deletion or restriction of processing
• Object to processing of your data for marketing purposes
• Withdraw consent at any time (without affecting the lawfulness of prior processing)

Requests can be submitted through our support channels.

Cookies and Tracking Technologies

We use cookies and similar tracking tools to:

• Improve functionality and user experience
• Analyze user behavior and performance metrics
• Deliver relevant advertisements

You may adjust your browser settings to refuse cookies; however, some features of the platform may not function correctly without cookies.

Children’s Privacy

ZenexTrade is not intended for children under the age of 18. We do not knowingly collect information from children. If we discover that we have inadvertently collected personal data from a child, we will take steps to delete it.

International Transfers

By using our Services, you acknowledge that your information may be transferred to and stored in countries outside your place of residence, including countries that may have different data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes by posting the updated policy on our website and updating the effective date. Continued use of our Services constitutes acceptance of the revised policy.